Responsible for transcription of electronic files issued within the databases such as, but not limited to, letters, reports, and statements.

A. Transcription

• Performs transcription of electronic files issued within the database
• Accesses National Typing Database and Dragon Database as instructed
• Follows typing procedures by downloading work in date/time submitted order
• Ensures correct service level agreements are attached to cases
• Ensures prime record is up to date by recording and feedback any missing inputs
• Feedbacks any template or typing issues to the immediate superior
• Reads over drafts to ensure quality of output

B. Business Process Support

• Ensures that all Crawford’s standard operating procedures (SOP) and turnaround time are adhered to
• Refers matters beyond limits of authority and expertise to immediate superior for direction
• Upholds the Crawford Code of Conduct by protecting the confidentiality of information
• Performs variety of administrative duties and other related tasks from time to time as assigned to contribute to other business processes

• Bachelor’s degree in any related course
• At least one (1) year of data entry, administrative, and/or database management work experience
• Competence in the English language, spelling, and grammar
• Competence in document layout/formatting
• Ability to use Microsoft Office tools to high standard
• 70 words per minute typing speed
• Ability to multi-task, prioritize and manage time effectively
• Keen attention to details
• Maintains high degree of professionalism and confidentiality
• Interpersonal skills - Able to work independently and as a team member