Crawford & Co.

GBSC-Training Specialist I (PHRN)

Job Locations PH-Iloilo
Posted Date 3 months ago(2/11/2022 11:09 AM)
Requisition ID
# of Openings
HR & Training


Responsible for researching, planning, developing, and conducting corporate/organizational training programs to employees to increase productivity for various departments.

Job Scope

A. Training and Development

  • Designs training materials and courseware for programs needed
  • Conducts research and collects reference materials for training
  • Provides classroom training and follow-up support to various non-technical team members
  • Collects follow-up exercises, evaluations, and questionnaires to improve course design
  • Develops and maintains the train-the-trainer program
  • Assists non-technical team members on projects and helps them recognize software program features
  • Designs, updates, and conducts organizational training
  • Coordinates new hire training, up training and recursive schedules and delivery
  • Measures effectiveness of training through Training Needs Analysis to ascertain changes on the curriculum that may be required to address proficiency gaps or to adapt to changing client expectations
  • Develops Training Program review and analysis for business reviews with HCPO.

 B. Business Process Support

  • Assists in execution of administrative tasks deemed necessary or as required by immediate supervisor
  • Informs immediate superior regarding problems and other matters beyond limits of authority

Functional Knowledge

  • At least two (2) years of experience as technical trainer in the BPO or Shared Services industry
  • Bachelor’s degree in any related course
  • Proficiency with Microsoft Office applications
  • Excellent verbal and written communication skills
  • Proven high level of creativity and versatility in developing course curriculum
  • Effectively interact with all levels of the organization
  • Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
  • Demonstrates high commitment in providing training to various non-technical employees
  • Ability to multi-task, prioritize and manage time effectively


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.