Crawford & Co.

GBSC-Training Specialist I (PHRN)

Job Locations PH-Iloilo
Posted Date 3 months ago(2/11/2022 11:09 AM)
Requisition ID
2022-20556
# of Openings
1
Category
HR & Training

Summary

Responsible for researching, planning, developing, and conducting corporate/organizational training programs to employees to increase productivity for various departments.

Job Scope

A. Training and Development

  • Designs training materials and courseware for programs needed
  • Conducts research and collects reference materials for training
  • Provides classroom training and follow-up support to various non-technical team members
  • Collects follow-up exercises, evaluations, and questionnaires to improve course design
  • Develops and maintains the train-the-trainer program
  • Assists non-technical team members on projects and helps them recognize software program features
  • Designs, updates, and conducts organizational training
  • Coordinates new hire training, up training and recursive schedules and delivery
  • Measures effectiveness of training through Training Needs Analysis to ascertain changes on the curriculum that may be required to address proficiency gaps or to adapt to changing client expectations
  • Develops Training Program review and analysis for business reviews with HCPO.

 B. Business Process Support

  • Assists in execution of administrative tasks deemed necessary or as required by immediate supervisor
  • Informs immediate superior regarding problems and other matters beyond limits of authority

Functional Knowledge

  • At least two (2) years of experience as technical trainer in the BPO or Shared Services industry
  • Bachelor’s degree in any related course
  • Proficiency with Microsoft Office applications
  • Excellent verbal and written communication skills
  • Proven high level of creativity and versatility in developing course curriculum
  • Effectively interact with all levels of the organization
  • Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
  • Demonstrates high commitment in providing training to various non-technical employees
  • Ability to multi-task, prioritize and manage time effectively

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